Privacy Policy

Effective Date: 1 February, 2025

Your Privacy and Smyth Studio

Smyth Studio (ABN 26 767 167 013) (collectively and individually referred to as "Smyth Studio", "we", "us" or "our") is committed to protecting your privacy and upholding your rights when using our website.

Who We Are and How You Can Contact Us

We are Smyth Studio, based in Queensland, Australia. This Privacy Policy applies to the products and services we provide on our website www.smyth.studio ("Site") and social media channels. It explains how we collect, hold, use, and disclose data in compliance with the Privacy Act 1988 (Cth), Australian Privacy Principles, and, where applicable, the EU General Data Protection Regulation (GDPR).

For privacy-related inquiries, contact us at:

  • Email: hello@smyth.studio

  • Phone: 0410 183 143

  • Address: 8 Duke Street, Gympie

Our Role in Your Privacy

If you are a customer, subscriber, or visitor to our Site, this Privacy Policy applies to you.

Our Responsibilities

We determine how and why your data is processed. We do not sell or rent your details to third parties. We are committed to protecting your privacy and ensuring transparency in data collection and use.

Your Responsibilities

  • Read and understand this Privacy Policy and our Terms & Conditions.

  • Ensure that any third-party data you provide us is authorised for processing under this Privacy Policy.

When and How We Collect Data

We collect data in various ways, including:

  • When you visit our Site.

  • When you complete a form, make a purchase, or set up an account.

  • When you engage with us on social media.

  • When you participate in promotions, giveaways, surveys, or events.

  • When you accept cookies and tracking technologies.

  • When you voluntarily submit data to us.

Types of Data We Collect

  • Contact Details: Name, address, email.

  • Financial Information: Payment details when making a purchase.

  • Business Information: Your business name and history (if applicable).

  • Transaction Data: Records of products or services purchased.

  • Technical Data: IP address, browser type, time zone, operating system, geolocation.

  • Behavioural Data: Pages visited, time spent on pages, product views, and other engagement data.

Use and Disclosure of Your Data

We use your data for purposes including:

  • Operating and improving our Site.

  • Providing products and services.

  • Customer support and transaction tracking.

  • Fraud prevention and security monitoring.

  • Marketing and promotional communications (with your consent).

  • Compliance with legal obligations.

We may disclose your data:

  • When legally required.

  • Within our business to employees and service providers with a legitimate interest.

  • To third parties providing essential services (e.g., payment processors, cloud storage, marketing platforms) under strict confidentiality agreements.

  • To facilitate participation in promotions and giveaways.

Google Analytics & Meta Insights

We use Google Analytics and Meta Insights to track interactions, improve performance, and optimise advertising strategies. You can opt out of Google Analytics tracking here. Facebook’s privacy policy and ad preference settings can be found here.

Choosing Not to Provide Personal Data

You can refuse to provide personal data, but this may limit your access to our products and services.

Marketing Preferences

You can opt out of marketing communications by:

  • Contacting us via email.

  • Using the "unsubscribe" link in our emails.

Your Rights

You have the right to:

  • Access your data – Request a copy of the information we hold about you.

  • Correct inaccurate data – Request corrections to your personal information.

  • Object to profiling – Opt out of tailored marketing based on your data.

  • Request deletion – Ask us to delete your data unless legal obligations prevent us from doing so.

  • Make a complaint – If you have concerns about how we handle your data, contact us first. If unresolved, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

Security of Your Data

We take reasonable steps to secure your data, including:

  • Encrypted storage of sensitive information.

  • Limited access to personal data by authorised personnel only.

  • Use of PCI DSS-compliant payment processors.

  • Regular security audits.

Data Storage & Retention

  • Data is stored on secure Australian-based servers.

  • Personal data is retained only as long as necessary for the purposes it was collected, or as required by Australian law.

  • Once no longer needed, data is securely deleted or anonymised.

Third Parties Who Access Your Data

We may share data with:

  • Our suppliers and service providers (e.g., Stripe, PayPal, Xero, Shopify, MailerLite, Zoom) to process transactions and communications.

  • Social media and analytics providers (e.g., Facebook, Instagram, Google Ads) to improve targeting and engagement.

  • Professional and legal advisors as required.

  • Law enforcement or regulatory bodies when legally obligated.

Payment Security

Our payment processing systems:

  • Use fully automated and encrypted transactions.

  • Prevent unauthorised access to complete credit card numbers.

  • Comply with the Payment Card Industry Data Security Standard (PCI DSS).

Age of Consent

By using our Site, you confirm that you are at least the age of majority in your State or Territory. We do not knowingly collect data from individuals under this age.

Cookies & Web Beacons

Our Site uses cookies to enhance functionality and track engagement. You can disable cookies via your browser settings, though this may impact your experience.

We also use web beacons in emails to monitor engagement. You can opt out by unsubscribing from our email list.

Governing Law

This Privacy Policy and your use of our Site are governed by the laws of Australia.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Effective Date" at the top of this document indicates the most recent version.

By using our Site, you acknowledge that you have read, understood, and agreed to this Privacy Policy.